Frequently Asked Questions

SmartPolicy Labs marketing documents are professionally crafted, custom-generated marketing materials tailored to your specific business needs. Each document is uniquely created based on your brand details, target audience, preferred writing style, and other requirements you provide during the ordering process.

It's simple! First, choose a document template from our shop (e.g., Marketing Strategy, Social Media Plan, etc.). Then, fill in your customisation details including your brand name, target audience, writing style preferences, and any additional notes. After checkout, we generate your bespoke document and deliver it to you.

At minimum, you need to provide a document title, subject, and additional notes about what you want. You can also specify your preferred writing style, voice, target audience, target gender, word count, brand name, and a reference link. The more details you provide, the better tailored your document will be.

Standard delivery takes 24-48 hours. If you need your document sooner, our Express turnaround option delivers within 4-12 hours. You can select your preferred turnaround time during the ordering process.

Yes! We offer one free revision within 7 days of delivery. Simply email us at info@smartpolicy-lab.com with your order number and the changes you'd like. Additional revisions may incur a small fee depending on the extent of changes required.

All documents are delivered in both PDF and DOCX (Microsoft Word) formats. This allows you to use the document as-is or make further edits in your preferred word processor.

We offer a full refund within 14 days of purchase if you're unsatisfied with your document, in accordance with UK Consumer Contracts Regulations. Please see our full Refund Policy page for complete details.

Yes! For orders of 5 or more documents, we offer attractive bulk discounts. Please contact us at info@smartpolicy-lab.com with details of the documents you need, and we'll provide a custom quote.

You can reach our support team by emailing info@smartpolicy-lab.com. Our business hours are Monday to Friday, 9:00 AM to 6:00 PM GMT. We aim to respond to all enquiries within 24 hours.

Absolutely! Every document is uniquely generated based on your specific inputs and requirements. No two documents are the same. You receive a completely original piece of content tailored to your brand and objectives.